Reminders

Reserve runs an automated reminder approximately 20–28 hours before each appointment (the sweep runs hourly, so no appointment falls outside the window). It sends:

• An email, if the guest left their address when booking.
• A WhatsApp message, if your account has WhatsApp connected at the platform level and you’ve turned the WhatsApp reminder on in Branding and booking link.

Never both at once: if WhatsApp is on but the send fails, it falls back to email. If the guest left no email and WhatsApp is unavailable, no automated reminder goes out for that appointment — the mechanism guarantees at most one reminder per appointment, never duplicates.

Turning automatic WhatsApp on or off

1. Open Marca (Branding).
2. Scroll to “Recordatorios automáticos” (Automatic reminders).
3. If the platform has WhatsApp connected, you’ll see the “Avisar por WhatsApp el día antes” (Notify by WhatsApp the day before) toggle — switch it on or off and save. If the platform does not have WhatsApp connected yet, the console says so right there instead of letting you switch on something that would send nothing.

The manual button in the Diary

Every row in the Agenda (Diary) has a WhatsApp button separate from the automated reminder: tapping it opens WhatsApp with a pre-written message, ready for you to send by hand. Useful for ad-hoc notices — a slot that moved earlier, a last-minute change — and it needs no API key or prior setup.

Limits

• No SMS.
• Classes carry no automated reminder — only one-to-one appointments do.
• The reminder is never doubled: WhatsApp or email, never both.
• If neither email nor WhatsApp is available for a guest, nobody gets an automated notice for that appointment; the manual WhatsApp button keeps working the same either way.